Refund & Privacy Policies
Refunds of registration fees for Public and Festival Sails and Member Transits will be made up to 48 hours before the starting time of the sail (less a $10 administrative fee per space reserved). Please allow up to two weeks for refunds to be processed.
Open-enrollment Trips (Fantastic Voyage, Family Sail):
Full payment is due upon registration for these programs. Refunds are allowed (less a $45 administrative fee) if the cancellation is made up to 21 days before the program start date. No refunds will be made after that point, but registration is transferable to another individual who qualifies for the program. Please allow up to two weeks for refunds to be processed.
Sound Studies and Sound Explorations:
In the event of cancellation by the group, one half of the deposit (per voyage) is refundable up to 135 days prior to the program departure date. After 135 days prior to the program departure date, the whole program fee is considered earned by Sound Experience for all days reserved, regardless of actual use by the group. In the event of cancellation of the entire program by Sound Experience for reasons of operational readiness of the vessel, Sound Experience will reimburse the group for the full program fee. In the event of Sound Experience determining to run a dockside version of program with no sailing experience, for reasons of safety or weather, Sound Experience will reimburse the group for 30% of the cost of the program. Sound Experience will not be held responsible for any liability or costs incurred by the group due to any cancellation, except as stated above.
Cancellations by Sound Experience:
In the event of cancellation by Sound Experience for reasons of safety, weather, or operational readiness of the vessel, Sound Experience will reimburse the individual for the daily fee pro-rated for each day or partial day canceled. Sound Experience will not be held responsible for any liability or costs incurred by the individual due to any cancellation, except as stated above.
We respect your right to privacy. Your ability to make informed choices about the uses of your information is important to us. This privacy statement explains our policy regarding the collection, use, disclosure and protection of personal information. The terms of this privacy statement apply to information collected from you, unless different terms are specified as part of a special program, or in another form or contract we provide you and you consent to those terms. The personal information we collect is used solely to process your requests or transactions, provide you with high-quality service, tell you about opportunities we think will be of interest, and understand your needs so that we can serve you better.